If you receive a call from a private number claiming to be Recology, please hang up immediately. Please do not share any personal or account information over the phone with anybody who calls you claiming to be a representative of Recology. In the unique circumstance that a Recology representative reaches out to remind a customer of their overdue balance, payment information will never be collected over the phone. When reaching out to our customers, Recology will always direct customers to make payments via our secure online bill processing site. If someone calls our customer service team to make a payment, we will accept payment over the phone.
If you are concerned about the status of your account, please call your local Recology number or log in to your account to review your bill.